In Room Dining Coordinator

Four Seasons Hotels and Resorts; Lanai City (HI); On-site; USD 42,000 - 68,000; Full time

Job summary

Four Seasons Resort Lanai is seeking an In Room Dining Coordinator who will manage guest dining requests with flawless communication and a passion for exceptional service. The role focuses on coordinating in-room orders via phone, iPad, and messaging platforms, ensuring timely delivery and seamless guest experiences.

Ideal candidates will thrive in a luxury hospitality environment, collaborating with the kitchen and room service teams to uphold Four Seasons’ standards.

Qualifications

• Work authorization required.

Responsibilities

• Manage guest in-room dining orders via phone, iPad, and messaging platforms with accurate communication to the kitchen.
• Coordinate timely delivery of in-room dining orders by Room Service servers to maintain food quality and elevate the guest experience.
• Ensure accurate close of guest checks and record charges and gratuities in the system.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

IN ROOM DINING COORDINATOR

The Four SeasonsResortLāna’iis lookingforan In Room Dining Coordinator who sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired.

WHAT YOU’LL DO

The In Room Dining Coordinator manages guest in‑room dining orders via phone, iPad, and messaging platforms, ensuringaccuratecommunication of special requests to the kitchen. This role coordinatestimelydelivery of all ordersin accordance withFour Seasons standards and prepares, organizes, and follows through on all guest amenities to ensure a seamless and elevated guestexperience.Responsibilities include, but are not limited to:

• Anticipateguest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Utilize hotel computer systems and point‑of‑sale platforms to accurately enter and communicate guest in‑room dining orders, including all special requests, dietary restrictions, and allergy information, to the culinary team.

• Review completed kitchen orders against the original guest request to ensure accuracy, presentation, and quality prior to delivery.

• Coordinate timely and seamless delivery of in‑room dining orders by Room Service Servers tomaintainoptimalfood quality and an elevated guest experience.

• Properly and accurately close guest checks, recordchargesand gratuities, and ensure all transactions