In-Room Dining Concierge - Precision & Guest Delight

Four Seasons; United States; On-site; USD 61,000 - 64,000; Full time

Benefits offered by this job

Hourly rate $29.76

On-site Physical Therapist

24-hour gym access

Holiday, Vacation & Sick pay

Comprehensive benefits plan

Company match 401K

Laundered uniform

Free employee meals

Complimentary stays at Four Seasons

Training and development opportunities

Employee recognition programs

Job summary

Four Seasons Resort Hualālai is seeking an In-Room Dining Coordinator to deliver outstanding guest service with warmth, precision, and enthusiasm. You will take orders, manage requests, and collaborate with culinary and service teams to ensure seamless delivery.

Ideal candidates have 6 months to 1 year in customer service, with luxury hospitality experience preferred, and strong communication skills. This on-site role requires flexibility for evenings and weekends in a fast-paced luxury

Qualifications

• Six months to one year of customer service experience; luxury hospitality experience preferred
• Excellent communication skills with strong phone and interpersonal etiquette
• Ability to stay organized, focused, and composed in a fast-paced environment
• Strong attention to detail with the ability to multitask and prioritize effectively
• Basic computer and POS system proficiency

Responsibilities

• Take in-room dining orders via phone, iPad, and chat platforms with professionalism and care
• Accurately enter and manage guest orders using POS and hotel systems, including special requests, dietary needs, and allergy restrictions
• Provide knowledgeable, engaging descriptions of food and beverage menu items
• Coordinate seamlessly with the culinary team and in-room dining servers to ensure timely and accurate delivery
• Maintain accurate guest profiles, order records, and amenity requests
• Uphold Four Seasons service standards, policies, and values in every interaction
• Work collaboratively with Food & Beverage, Front Office, and Housekeeping teams to deliver exceptional guest experiences

Skills

Communication skills

Phone etiquette

Multitasking

Detail-oriented

Organized

Luxury hospitality experience

Education

High School Diploma or equivalent

Tools

POS system

Basic computer

Job description

Four Seasons Resort Hualālai is seeking an In-Room Dining Coordinator to deliver outstanding guest service with warmth, precision, and enthusiasm. You will take orders, manage requests, and collaborate with culinary and service teams to ensure seamless delivery.

Ideal candidates have 6 months to 1 year in customer service, with luxury hospitality experience preferred, and strong communication skills. This on-site role requires flexibility for evenings and weekends in a fast-paced luxury