In Room Dining Server

AccorHotel; Santa Monica (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Discounted rates across Accor hotels

Learning programs through Academies

Planet 21 CSR initiatives

Career development opportunities

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica seeks a guest-focused In-Room Dining professional. You will deliver and present orders to guest rooms with precision and a personalized touch, while upholding luxury service standards.

The role emphasizes attentiveness to dietary needs, menu knowledge, and flawless execution in a fast-paced luxury hotel setting with opportunities for growth within Accor's global network.

Qualifications

• Previous luxury hotel, restaurant, or In-Room Dining experience preferred.
• Ability to focus on guest needs while remaining calm, professional, and courteous at all times.
• Strong interpersonal, communication, and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional In-Room Dining service in accordance with LQA Standards throughout all guest interactions.
• Set up, deliver, and present food and beverage orders to guest rooms in a professional, timely, and personalized manner.
• Anticipate guest needs and provide intuitive service that exceeds expectations.
• Assist guests regarding menu selections, dietary preferences, and beverage offerings in an informative and helpful way.
• Possess full knowledge of food and beverage menus, daily features, promotions, and preparation methods.
• Ensure all orders are accurate, complete, and presented to luxury hospitality standards.
• Maintain the cleanliness, organization, and appearance of service stations, pantries, and equipment.
• Follow all safety, sanitation, and food handling procedures at all times.
• Consistently demonstrate LQA Standards throughout service delivery, guest engagement, grooming, communication, and attention to detail.

Skills

Luxury hospitality

Interpersonal skills

Guest service

Communication skills

Problem-solving

Job description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $16.90per hour

Reporting to the Food and Beverage Management team, responsibilities and essential job functions include but are not limited to the following:

• Deliver exceptional In-Room Dining service in accordance with LQA Standards throughout all guest interactions
• Set up, deliver, and present food and beverage orders to guest rooms in a professional, timely, and personalized manner
• Anticipate guest needs and provide intuitive service that exceeds expectations
• Assist guests regarding menu selections, dietary preferences, and beverage offerings in an informative and helpful way
• Possess full knowledge of food and beverage menus, daily features, promotions, and preparation methods
• Ensure all orders are accurate, complete, and presented to luxury hospitality standards
• Maintain the cleanliness, organization, and appearance of service stations, pantries, and equipment
• Follow all safety, sanitation, and food handling procedures at all times
• Consistently demonstrate LQA Standards throughout service delivery, guest engagement, grooming, communication, and attention to detail

• Previous luxury hotel, restaurant, or In-Room Dining experience preferred
• Ability to focus attention on guest needs while remaining calm, professional, and courteous at all times
• Strong interpersonal, communication, and problem-solving abilities
• Excellent organizational skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently and as part of a collaborative team
• Flexible schedule, including evenings, weekends, and holidays
• Commitment to delivering exceptional guest experiences and maintaining LQA Standards throughout all aspects of service

All your information will be kept confidential according to EEO guidelines.