In Room Dining

Zachry Hospitality; San Antonio (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life

401K, Paid Leave and Bonus Program

Short-term and long-term disability

Employee assistance program

Tuition Reimbursement

Job summary

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room boutique hotel located in downtown San Antonio. The In Room Dining Server delivers refined, discreet service to guest rooms, ensuring accuracy, presentation and a memorable luxury guest experience.

Role requires professional demeanor, strong guest service, and the ability to work in a fast-paced environment across mornings, evenings, weekends and holidays. Training and growth opportunities are provided by Zachry Hotels.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel or restaurant service experience preferred.
• Experience in luxury or full-service hotel environment preferred.
• Familiarity with POS systems and in room dining operations preferred.

Responsibilities

• Deliver food and beverage orders to guest rooms promptly and accurately.
• Provide polite, professional, and discreet service within guest rooms.
• Set up trays or tableside service according to established standards.
• Explain menu items and answer guest questions when appropriate.
• Coordinate with kitchen and dispatch to manage order timing.
• Operate POS systems accurately and manage guest checks.

Skills

Guest service

Communication

Time management

Discretion

Professional demeanor

Education

High School Diploma

Tools

POS systems

Job description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Monarch San Antonio – A Legacy of Service and Sophistication

The Monarch San Antonio, Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself, the property features thoughtfully curated meeting and event venues—including the iconic La Mariposa sculpture pavilion—a full-service spa, five distinct food and beverage concepts, a rooftop restaurant and bar, and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo, The Monarch is more than a place to stay. It is a place to belong, to connect, and to be inspired.

Our purpose is expressed through service—gracious, genuine, and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance, every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate, service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose, The Monarch San Antonio is where your talent can truly shine.

Position Overview

The In Room Dining Server is responsible for delivering refined, discreet, and timely food and beverage service to guest rooms while upholding luxury hospitality standards. This role ensures accuracy, presentation, and professionalism throughout the in room dining experience, creating comfort and convenience for guests in a private setting.

What You’ll Do

In Room Dining Service and Guest Experience

• Deliver food and beverage orders to guest rooms promptly and accurately.
• Provide polite, professional, and discreet service within guest rooms.
• Set up trays or tableside service according to established standards.
• Explain menu items and answer guest questions when appropriate.

Order Accuracy and Presentation

• Verify order accuracy and presentation prior to delivery.
• Ensure food and beverages are delivered at proper temperatures.
• Confirm guest satisfaction before departing the room.
• Maintain attention to detail in all aspects of service.

Operational Responsibilities

• Coordinate with kitchen and in room dining dispatch to manage order timing.
• Operate point of sale systems accurately and manage guest checks.
• Retrieve trays, carts, and service equipment in a timely manner.
• Maintain cleanliness and organization of in room dining areas and equipment.

Teamwork and Professionalism

• Work collaboratively with culinary teams, dispatchers, and leadership.
• Maintain a polished appearance and professional demeanor at all times.
• Demonstrate reliability, discretion, and accountability.
• Accept coaching and feedback to support continuous improvement.

Compliance and Safety

• Follow all health, safety, sanitation, and food handling standards.
• Adhere to company policies, brand standards, and guest privacy expectations.
• Maintain a safe and respectful working environment.

What You’ll Bring

Education & Experience

• High School Diploma or equivalent required
• Previous hotel or restaurant service experience preferred
• Experience in luxury or full-service hotel environment preferred
• Familiarity with POS systems and in room dining operations preferred

Skills And Abilities

• Strong guest service and communication skills with a professional demeanor
• Ability to work independently and manage time efficiently
• Strong attention to detail and commitment to service accuracy
• Ability to provide discreet, personalized service in guest room environments
• Ability to handle multiple tasks in a fast-paced setting
• Team-oriented with strong collaboration skills
• Ability to carry trays and push carts safely and efficiently
• Ability to stand and walk for extended periods
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Professional appearance and adherence to grooming standards
• Strong commitment to guest satisfaction and service excellence

Licenses or Certifications

• Food and Alcohol Service Certifications required or ability to obtain

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.