In-Room Dining Concierge

Newport Beach Country Club; Newport Beach (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Balboa Bay Resort in Newport Beach, CA is seeking an In-Room Dining Coordinator to efficiently take telephone orders, enter them in the POS system, describe menu items, and upsell beverages and meals.

You will balance payments, maintain accuracy, and support in-room dining service while adhering to safety policies. Availability to work varying shifts, including holidays and weekends, is required.

Qualifications

• Prior experience as cashier desired.
• Basic knowledge of food and beverage preparation, service standards and guest etiquette.
• Knowledge of wine, beer, liquors, waters, and drinks served.
• Ability to serve needs of guests through verbal and telephone interactions; maintain discretion.

Responsibilities

• Take In-Room Dining telephone orders accurately and enter into POS, recording guest choices and dietary needs.
• Describe menu items, preparation methods, and prices; upsell food and beverage items.
• Post checks to accounts; process payments and balance methods with sales report.
• Assist in cleaning and organizing In-Room Dining workstations; support during shifts.
• Handle guest requests and forward inputs to departments as needed, ensuring timely completion.

Skills

Cashier experience

Food & beverage knowledge

Guest relations

Wine & spirits knowledge

Communication skills

Attention to detail

POS system familiarity

English proficiency

Tools

POS software

Telephone system

Job description

Balboa Bay Resort in Newport Beach, CA is seeking an In-Room Dining Coordinator to efficiently take telephone orders, enter them in the POS system, describe menu items, and upsell beverages and meals.

You will balance payments, maintain accuracy, and support in-room dining service while adhering to safety policies. Availability to work varying shifts, including holidays and weekends, is required.