In-Room Dining Cashier - Regent Santa Monica Beach

InterContinental Hotels Group; Santa Monica (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an In-Room Dining Cashier to enhance guest experiences at a luxury resort. This role emphasizes precision and exceptional service, where you will manage guest orders, process payments, and ensure timely delivery of amenities. Ideal candidates will thrive in a fast-paced environment and possess strong communication skills, attention to detail, and a commitment to excellence. Join a team that values trust, support, and diverse perspectives, and be part of a global family dedicated to creating memorable moments for guests.

Qualifications

• 2+ years experience in a similar role within a luxury hotel.
• Must have Responsible Beverage Service (RBS) and Food Handlers certifications.

Responsibilities

• Process guest orders accurately and efficiently.
• Maintain cleanliness and organization of the cashier station.
• Handle guest complaints or concerns professionally.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem-Solving

Basic Math Skills

Education

High School Diploma

Hospitality Certifications

Tools

Point-of-Sale (POS) Systems

Hotel Property Management Systems (PMS)

Job description

In-Room Dining Cashier - Regent Santa Monica Beach

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries.

Job Summary:

As an In-Room Dining Cashier at Regent Santa Monica Beach, you will be a vital part of creating memorable experiences for our guests. With a focus on precision, efficiency, and exceptional service, you will expertly process guest orders with accuracy, manage payments to ensure a smooth and personalized service from start to finish. We are seeking a detail-oriented, service-driven professional who thrives in a fast-paced hospitality environment and is committed to delivering excellence with every guest interaction.

Reporting to the In-Room Dining Manager, every day is different, but you’ll mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Process guest orders accurately and efficiently, ensuring all room service charges are properly recorded.
• Handle cash, credit card transactions, and ensure proper change is given when required.
• Maintain up-to-date knowledge of in-room dining menus, specials, and promotions to assist guests effectively.
• Communicate with the kitchen and in-room dining team to ensure timely and accurate order preparation and delivery.
• Ensure all guest orders are charged correctly and handle billing inquiries or disputes professionally.
• Provide excellent customer service by greeting guests, answering questions, and fulfilling special requests in a friendly and efficient manner.
• Assist servers with setting up tables according to resort standards, ensuring proper presentation and layout.
• Ensure that all room service deliveries are presented neatly and professionally.
• Coordinate Amenity Deliveries. Organize and manage the delivery of amenities to guest rooms, ensuring accuracy and timeliness.
• Keep Log of Orders and Amenities. Maintain detailed records of all in-room dining orders and amenity deliveries to ensure accuracy and accountability.
• Maintain cleanliness and organization of the cashier station and work area.
• Process payment transactions securely and maintain accurate records of transactions.
• Assist in the preparation and stocking of items needed for the in-room dining operation.
• Assist with breaking down tables and clearing dishes when business demands dictate.
• Adhere to all resort policies, procedures, and safety regulations.
• Handle guest complaints or concerns calmly and professionally, ensuring guest satisfaction.

What we need from you:

• Minimum 2 years’ experience working in a similar role, within a luxury hotel is highly preferred.
• High school diploma or equivalent required. Additional education or certifications in hospitality is a plus.
• Must have current Responsible Beverage Service (RBS) and Food Handlers certifications.
• Strong communication skills and the ability to interact with guests in a positive and professional manner.
• Basic math skills and attention to detail for handling cash and processing transactions.
• Ability to work in a fast-paced environment and multitask effectively.
• Must be reliable, punctual, and demonstrate excellent time management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic knowledge of hotel property management systems (PMS) and point-of-sale (POS) systems is preferred.
• Strong problem-solving abilities and the ability to work well under pressure.
• Ability to stand and walk for extended periods of time.
• Must be able to lift and carry up to 25 pounds occasionally.

What you can expect from us:

The hourly pay range for this role is $25.72 to $32.15. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Who we are

Guests have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational.