Restaurant Server (AM) - Regent Santa Monica Beach

InterContinental Hotels Group; California, Santa Monica (MO, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a renowned luxury hotel as a Restaurant Server, where you will be the face of exceptional service. This role offers the opportunity to engage with guests, providing them with a delightful dining experience while showcasing your knowledge of food and beverages. You'll work in a dynamic environment that values teamwork and attention to detail, ensuring that every guest feels welcomed and valued. With a competitive pay rate and the chance to be part of a global hospitality family, this position is perfect for those who are passionate about delivering outstanding service and creating memorable moments for guests.

Benefits

Healthcare Support

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k Plan

Hotel Discounts Worldwide

Access to Discount Programs

Qualifications

• Must possess excellent knowledge of food & beverage selections.
• Ability to operate effectively as part of a team and communicate clearly.

Responsibilities

• Serve food and beverages while ensuring exceptional hospitality.
• Maintain cleanliness and organization of work areas.
• Assist kitchen staff to expedite service and ensure guest satisfaction.

Skills

Hospitality

Communication

Teamwork

Attention to Detail

Food and Beverage Knowledge

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries.

Job Summary:

As the primary point of contact for guest interactions in the dining room, the Restaurant Server (AM) is responsible for selling & serving food & beverages using their knowledge, hospitality and service skills. Must be pleasant, conscientious and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly:

• Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes.
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Maintain pristine and well-organized work areas.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Display consistent attention to detail and follow through of all restaurant policies.
• Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners.
• Use of trolleys and carts for table side service.
• Making and serving coffee specialty drinks.
• Table side wine presentation and service.
• Bussing used items and marking all table settings.

What we need from you:

• Understand and perform job duties to the expectations of Regent Santa Monica and the restaurant Service, Food, Beverage and Wine manuals.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service.
• Describe dinner features as needed, including menu changes and daily additions.
• Assist the kitchen in expediting the service process to maintain the flow of service throughout the dining room.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with support staff to always ensure communication about wants and needs of guests.
• Understand the order taken and any changes in the menu, dietary restrictions, food allergies, and or food modifications as needed or requested by our staff.
• Aware of all upcoming orders and status of tables expecting food.
• Always use position numbers and proper spiels.
• Sell and serve food and beverages.
• After serving each course, monitor guests for satisfaction.
• Oversee table maintenance, coordinate service at the table with fellow team members. Work with server assistants in clearing and re-setting tables.
• Work with server assistants in keeping service stations stocked with silverware, glassware, share plates, bread plates, placemats, condiments, sugar, coffee, tea, etc.
• Ensure that the guest’s check is accurate and presented promptly with a Thank You and a Farewell Wish. Ensure that change or charge slip is returned to the guest in a timely manner.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.
• Flexible schedule, able to work evenings, weekends, and holidays.
• This position necessitates participation in a pooled tip system, where you contribute to tipping out the support staff and other essential colleagues.

What you can expect from us:

The hourly pay rate for this role is $16.00 to $17.00, plus tips. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Who we are

Guests have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.