Room Attendant (PM) - Regent Santa Monica Beach

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to maintain the luxurious standards of their guest rooms. In this pivotal role, you will ensure that every room is immaculate and inviting, contributing to an exceptional guest experience. With a focus on cleanliness and attention to detail, you will work closely with the housekeeping team to uphold the resort's reputation for excellence. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity offers a chance to be part of a remarkable team dedicated to providing unforgettable stays.

Benefits

Healthcare Support

Dental Insurance

Vision Insurance

401k Plan

Hotel Discounts

Discount Programs

Qualifications

• 2+ years of housekeeping experience in luxury hotels preferred.
• Ability to lift heavy items and stand for long periods.
• Passionate about providing outstanding guest experiences.

Responsibilities

• Maintain cleanliness and organization of guest rooms.
• Ensure compliance with safety and cleanliness standards.
• Report maintenance issues and ensure guest satisfaction.

Skills

Housekeeping Experience

Communication Skills

Organizational Skills

Problem-Solving

Physical Stamina

Education

High School Diploma or Equivalent

Tools

Cleaning Equipment

KYC System Device

Job description

Room Attendant (PM) - Regent Santa Monica Beach

Join to apply for the Room Attendant (PM) - Regent Santa Monica Beach role at IHG Hotels & Resorts

Room Attendant (PM) - Regent Santa Monica Beach

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Join to apply for the Room Attendant (PM) - Regent Santa Monica Beach role at IHG Hotels & Resorts

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

As a Room Attendant (PM), your primary responsibility is to maintain a pristine and inviting environment for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction. You will contribute to the delivery of a world-class guest experience.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly be:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure all chemical bottles are appropriately labeled following MSDS (Martial safety data sheet guideline)
• Collect and wear PPE (Personal Protected Equipment) at the start of your shift.
• Ensure assigned guest rooms are cleaned, organized, and well-maintained to meet cleanliness and service standards.
• Ensure the cleaning sequence of service is completely followed and guest rooms are exceptionally clean.
• Check room privacy indicators and report accordingly.
• Ensure safety and security for guests and their belongings during housekeeping service.
• Ensure the cleanliness status of the room is updated in the KYC system using the provided device.
• Report any maintenance issues or special cleaning needs, i.e., window washing or carpet shampooing, in the provided KYC device.
• Clothing left around the room and shoes neatly cared for per service standard.
• Ensure all collateral within the room is clean and up to date.
• Ensure the coffee station is stocked with coffee, tea, and condiment items in the coffee tray.
• Ensure the room temperature is set to the proper setting.
• Ensure all guest laundry requests are immediately picked up and sent to the laundry department.
• Conduct a last inspection of the room to ensure cleanliness and presentation.
• Ensure compliance with the hotel’s lost and found policy, and all items are immediately reported and given to security.
  
  

What we need from you:

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.
  
  

What you can expect from us:

The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Guests have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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