In-Room Dining Captain | Lead Service, Sign-On Bonus

Hilton; Dana Point (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off (PTO)

Health & welfare benefits

Retirement plans

Job summary

Waldorf Astoria Monarch Beach Resort & Club in Dana Point is seeking an In-Room Dining Captain to lead the room service team and deliver memorable hospitality experiences across the resort's four outlets. The role requires coordinating orders, maintaining service quality, and ensuring guest satisfaction in a fast-paced luxury setting.

The position offers a $17.65/hour pay rate, various shift options, and a comprehensive benefits program designed to support your wellbeing and career growth as

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Lead room service team: Oversee order rotation among servers, monitor service quality, and ensure guest satisfaction throughout the dining experience
• Prepare for seamless service: Set up room service trays and tables in advance for timely order delivery
• Deliver with care: Retrieve food and beverage orders and deliver to guest rooms or meeting rooms
• Process transactions: Present checks to guests, collect payments, and return signed checks to the order taker
• Take guest orders: Assist with order-taking tasks and respond to room service phone calls
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Waldorf Astoria Monarch Beach Resort & Club in Dana Point is seeking an In-Room Dining Captain to lead the room service team and deliver memorable hospitality experiences across the resort's four outlets. The role requires coordinating orders, maintaining service quality, and ensuring guest satisfaction in a fast-paced luxury setting.

The position offers a $17.65/hour pay rate, various shift options, and a comprehensive benefits program designed to support your wellbeing and career growth as