In Room Dining Attendant

Keswick Hall; Charlottesville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Keswick Hall in Charlottesville, VA, seeks an In-Room Dining Server to deliver prompt, accurate, and friendly service, ensuring guests’ requests are fulfilled with a smile.

You will describe menu items with vivid details, take orders via the hotel POS, coordinate with kitchen and housekeeping, and help maintain a spotless service station while working a variety of shifts.

Qualifications

• Minimum high school diploma or equivalent; hospitality experience preferred.
• Strong knowledge of food and beverage service and safety.
• Excellent communication and customer service abilities.

Responsibilities

• Provide knowledge of food & beverage menu and preparation details.
• Enter orders via POS system and confirm with guests.
• Anticipate guest needs and respond promptly to concerns.
• Process payments and settle checks accurately.
• Deliver in-room dining orders timely and courteously.
• Maintain clean dining areas and work station; assist team as needed.

Skills

Food & beverage knowledge

Multi-tasking

Communication skills

Customer service

Fluent English

Education

High school diploma

TIPS Certification

CPR/First Aid AED

Tools

POS system

Job description

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.

In-Room Dining Server’s responsibility is to offer prompt, correct, precise and friendly service while accommodating guests’ specific requests and ensuring timeliness of service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.
• Communicates guest orders including any special needs or requests using the hotel’s point-of-sales system and checks completed orders with the guest’s original order; transport items to the guestin a timely manner.
• Anticipates guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Work harmoniously and professionally with co-workers and supervisors.
• Perform other duties as assigned.

QUALIFICATIONS

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

KNOWLEDGE

Strong knowledge of food & beverage.

SKILLS AND ABILITIES

Strong ability to multi-task and observe entire dining room.

Excellent communication and customer service skills.

Fluent English (written, spoken and reading).

Strong commitment to service.

Strong interpersonal and team player skills.

Must possess the ability to organize and prioritize.

Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.

SUPERVISION

Position functions with supervision

EDUCATION/ EXPERIENCE

Minimum of a high school diploma (or equivalent) and 0-2 years of food service experience. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

TIPS Certification

Certified in CPR, First Aid AED

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Must be able to go up and down staircase as well as stoop and bend.

Must be able to lift up to 25 pounds.

Requires the ability to push up to 30lbs.

UNIFORM REQUIREMENT

Non-Slip Shoes.

Uniform will be provided.

Employees are responsible for maintaining a clean/crisp looking uniform.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.