In-Person Tax Office Front Desk Concierge

H&R Block, Inc.; Gap (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of our office in Pennsylvania. The role handles client check-in, scheduling, and daily office operations in a fast-paced, client-focused environment.

The position offers in-person work during tax season, with opportunities to grow into tax preparation or office leadership as you gain experience working with tax professionals and clients. Evening and weekend availability is required during peak season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Attention to detail

Office software

Scheduling experience

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming face of our office in Pennsylvania. The role handles client check-in, scheduling, and daily office operations in a fast-paced, client-focused environment.

The position offers in-person work during tax season, with opportunities to grow into tax preparation or office leadership as you gain experience working with tax professionals and clients. Evening and weekend availability is required during peak season.