In-Person Client Concierge — Front Desk for Tax Office

H&R Block, Inc.; Whitehall (Lehigh County); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Whitehall, PA office. You'll manage client scheduling, support daily operations, and coordinate with tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. You will greet clients warmly, answer phones, check in clients, and keep the office organized.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information confidentially.

Skills

Interpersonal communication

Customer service

Multi-tasking

Organization

MS Office/Teams proficiency

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our Whitehall, PA office. You'll manage client scheduling, support daily operations, and coordinate with tax professionals.

This in-person role offers training and a path into tax preparation or office leadership. You will greet clients warmly, answer phones, check in clients, and keep the office organized.