In-Person Student Success Mediator

Lakewood University; Cleveland Heights (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

Lakewood University is seeking a compassionate, organized, and solutions-oriented Student Success Ombudsman to support students with day-to-day service needs and manage complaints, grievances, and escalated concerns.

The role combines student services responsibilities with mediation, conflict resolution, and case management, requiring careful listening, effective communication, and adherence to university policies.

Qualifications

• Training in mediation, dispute resolution or related discipline.
• Excellent written and verbal communication.
• Strong active-listening and problem-solving skills.
• Ability to maintain confidentiality and impartiality.

Responsibilities

• Serve as primary point of contact for students seeking assistance with university processes and services.
• Respond to inquiries by email, phone, in person, and other channels.
• Maintain accurate case records and document outcomes.
• Apply mediation techniques to address disputes constructively and escalate when needed.
• Coordinate with departments to pursue fair resolutions and communicate next steps.

Skills

Mediation skills

Conflict resolution

Active listening

Effective communication

Organization

Education

Mediation training

Tools

Email software

Word processing

Spreadsheets

Job description

Lakewood University is seeking a compassionate, organized, and solutions-oriented Student Success Ombudsman to support students with day-to-day service needs and manage complaints, grievances, and escalated concerns.

The role combines student services responsibilities with mediation, conflict resolution, and case management, requiring careful listening, effective communication, and adherence to university policies.