Ombudsperson Office Manager | Customer Experience

Cleveland Metropolitan School District; Cleveland (OH); On-site; USD 62,000 - 86,000; Full time

Job summary

The Cleveland Metropolitan School District seeks an Ombudsperson Manager to lead the Office of the Ombudsperson. This role focuses on listening to and investigating complaints, coordinating with internal departments, and delivering clear, data-driven recommendations for stakeholders.

You will oversee staff, manage case workflows, and produce reports and dashboards for leadership, while ensuring timely, fair resolutions for parents/guardians and community members.

Qualifications

• Bachelor’s degree preferred; 5-8 years of relevant experience.
• Experience working with parents, families and the community.
• Mediation and conflict resolution skills.

Responsibilities

• Manages and supervises the Ombudsperson office.
• Investigates issues and coordinates resolutions with CMSD stakeholders.
• Prepares reports, dashboards, and presentations for leadership.
• Oversees data management and uses Access and Smartsheet for workflows.
• Represents the office in district and community events.

Skills

Mediation

Communication skills

Leadership

Bilingual

Education

Bachelor’s degree preferred

Tools

Access

Smartsheet

Excel

PowerPoint

Office 365

Job description

The Cleveland Metropolitan School District seeks an Ombudsperson Manager to lead the Office of the Ombudsperson. This role focuses on listening to and investigating complaints, coordinating with internal departments, and delivering clear, data-driven recommendations for stakeholders.

You will oversee staff, manage case workflows, and produce reports and dashboards for leadership, while ensuring timely, fair resolutions for parents/guardians and community members.