Student Success Advocate & Mediator (In-Person)

Lakewood University; Cleveland Heights (OH); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

Lakewood University is seeking a compassionate Student Success Ombudsman to support students with day-to-day needs, handle complaints, and mediate escalated issues. The role combines student services with mediation responsibilities to ensure fair outcomes and clear communication.

The position is full-time and in-person, Monday through Friday, 9:00 a.m.–5:00 p.m. ET, based at the university office. Prior mediation experience and strong written/verbal skills are essential.

Qualifications

• Training in mediation, conflict resolution, or a closely related discipline.
• Demonstrated experience applying conflict-resolution or mediation skills in an educational or service setting.
• Excellent written and verbal communication skills for sensitive concerns.
• Strong organizational and confidentiality skills for case management.
• Ability to work in person Mon–Fri, 9:00 a.m.–5:00 p.m. ET.

Responsabilités

• Serve as primary contact for students seeking assistance with policies, services, and administrative questions.
• Manage complaints, grievances, disputes, and escalated concerns with neutrality and professionalism.
• Apply mediation techniques to address disagreements and facilitate discussions between students and university staff.
• Draft clear communications and maintain confidential records of concerns and outcomes.
• Collaborate with departments to pursue fair resolutions and escalate when necessary.

Connaissances

Mediation

Conflict resolution

Active listening

Written communication

Description du poste

Lakewood University is seeking a compassionate Student Success Ombudsman to support students with day-to-day needs, handle complaints, and mediate escalated issues. The role combines student services with mediation responsibilities to ensure fair outcomes and clear communication.

The position is full-time and in-person, Monday through Friday, 9:00 a.m.–5:00 p.m. ET, based at the university office. Prior mediation experience and strong written/verbal skills are essential.