In-Person eCommerce Coordinator – Luxury Watches

Feldmar Watch Company, Inc.; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive health insurance

401(k)

Paid time off and holidays

Job summary

Feldmar Watch Company in Los Angeles is seeking an in-person Ecommerce Coordinator to handle inquiries and orders, manage the full order cycle, and ensure service excellence across online and in-store experiences. You will process eCommerce orders, coordinate packing, shipping, and tracking, update product listings, and support the Ecommerce Manager with operational tasks.

This hands-on role requires luxury retail experience, meticulous attention to detail, and the ability to thrive in a

Qualifications

• Experience in luxury watch retail is required.
• Experience with eCommerce platforms (Shopify, WooCommerce) preferred.
• Professional office environment experience preferred.

Responsibilities

• Handle inbound inquiries related to orders, shipping, and product availability.
• Manage daily processing of eCommerce orders from placement through shipment.
• Coordinate packing, shipping, and tracking of online orders.
• Update product listings and order data in CMS/CRM as needed.
• Escalate complex issues while owning day-to-day execution.
• Improve internal eCommerce fulfillment processes.

Skills

Luxury watch retail experience

Customer service excellence

Organization and attention to detail

Tools

CRM systems

Shopify

WooCommerce

Job description

Feldmar Watch Company in Los Angeles is seeking an in-person Ecommerce Coordinator to handle inquiries and orders, manage the full order cycle, and ensure service excellence across online and in-store experiences. You will process eCommerce orders, coordinate packing, shipping, and tracking, update product listings, and support the Ecommerce Manager with operational tasks.

This hands-on role requires luxury retail experience, meticulous attention to detail, and the ability to thrive in a