Ecommerce Coordinator

Feldmar Watch Company, Inc.; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive health insurance

401(k)

Paid time off and holidays

Job summary

Feldmar Watch Company in Los Angeles is seeking an in-person Ecommerce Coordinator to handle inquiries and orders, manage the full order cycle, and ensure service excellence across online and in-store experiences. You will process eCommerce orders, coordinate packing, shipping, and tracking, update product listings, and support the Ecommerce Manager with operational tasks.

This hands-on role requires luxury retail experience, meticulous attention to detail, and the ability to thrive in a

Qualifications

• Experience in luxury watch retail is required.
• Experience with eCommerce platforms (Shopify, WooCommerce) preferred.
• Professional office environment experience preferred.

Responsibilities

• Handle inbound inquiries related to orders, shipping, and product availability.
• Manage daily processing of eCommerce orders from placement through shipment.
• Coordinate packing, shipping, and tracking of online orders.
• Update product listings and order data in CMS/CRM as needed.
• Escalate complex issues while owning day-to-day execution.
• Improve internal eCommerce fulfillment processes.

Skills

Luxury watch retail experience

Customer service excellence

Organization and attention to detail

Tools

CRM systems

Shopify

WooCommerce

Job description

The eCommerce Coordinator is a hands-on, customer-facing role focused on inquiries and orders received both online and via phone. The Coordinator is involved in the complete order cycle from customer support through fulfillment for Feldmar Watch Company. Thisperson ensures that Feldmar's online and telephone customers receive the same levelof service excellence that defines our in-store experience.This is a highly operational and detail-oriented position, best suited for someone who is comfortable working in a fast-paced environment with a strongemphasis on accuracy, responsiveness, and customer interaction.

Compensation and Benefits

• This is a full-time, in-person position paid on an hourly basis
• Starting pay: $25/hour
• Competitive company sponsored health insurance
• 401(k)
• Paid time off and holidays

Why This Role Matters

This position is critical to ensuring that Feldmar Watch Company’s online customers receive a seamless and premium experience from checkout to delivery. While operational in nature, it plays a direct role in customer satisfaction and brand perception.

KEY RESPONSIBILITIES

Customer Communication

• Handle inbound customer inquiries related to orders, shipping, and product availability
• Provide updates via Feldmar's CRM, email, messaging, and phone when required
• Maintain a high standard of professionalism and responsiveness in all customer interactions
• Support customers through the full purchase journey

Order Fulfillment & Operations

• Manage daily processing of eCommerce orders from placement through shipment
• Coordinate packing, shipping, and tracking of online orders
• Ensure accuracy and timeliness of all order fulfillment steps
• Work closely with internal teams to resolve any fulfillment issues

eCommerce Support

• Assist with basic website updates to product listings and order-related data when needed
• Support the eCommerce Manager with operational tasks related to FeldmarWatch.com
• Help maintain customer order records within CRM systems
• Work closely with Client, Service, and Inventory teams to ensure smooth order flow
• Escalate complex issues when necessary while maintaining ownership of day-to-day execution
• Contribute to improving internal processes related to eCommerce fulfillment

The responsibilities outlined above may evolve based on business needs and priorities. The eCommerce Coordinator may also support additional projects and initiatives as needed to contribute to the continued success of Feldmar Watch Company’s eCommerce operations.

ABOUT YOU

Characteristics

• Strong interest in watches, the watch industry, and the range of brands we carry, from accessible timepieces to high-end Swiss watchmaking
• Comfortable interacting with customers via email and phone
• Excellent communication skills, both written and verbal
• Highly organized with strong attention to detail
• Commitment to accuracy, reliability, and consistent execution
• Able to work in a structured, process-driven environment with repetitive but important tasks
• Calm under pressure with the ability to manage multiple orders and requests at once
• A genuine interest in delivering a high-quality customer experience
• Ability to work effectively in a fast-paced, team-oriented environment

Qualifications and Experience

• Experience in luxury watch retail required
• Other luxury retail experience preferred
• Experience working in a professional office environment preferred
• Familiarity with Customer Relationship Management systems preferred
• Experience with eCommerce platforms (Shopify, WooCommerce, etc.) preferred
• Experience with online order fulfillment preferred

ABOUT FELDMAR

Our Company

Founded in 1913, Feldmar Watch Company is a family-owned business in Los Angeles,specializing in fine timepieces and accessories from over 50 premier brands.Recognized as a destination for both watch connoisseurs and first-time buyers, FeldmarWatch Company provides factory-authorized service for modern and vintagetimepieces. With a legacy built on family values, expert knowledge, and exceptionalservice, our highly trained team is committed to offering a personalized and educationalexperience for every client. Learn more at www.feldmarwatch.com

This is an in-person position based at Feldmar Watch Company. Remote work is not available for this role.