Customer Experience Specialist — In-Person Support

Market Value Inc.; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Market Value Inc. in the United States is seeking a dependable Customer Service Specialist to provide personalized assistance and address inquiries through direct, face-to-face interactions.

The role focuses on understanding customer needs, explaining products and services, and guiding customers to practical resolutions while maintaining a welcoming environment. You will work with teammates to support daily operations, maintain accurate records, and help improve communication clarity.

Qualifications

• High school diploma or equivalent required.
• Willingness to learn products and procedures.
• Strong communication and listening skills.

Responsibilities

• Provide personalized assistance and answer customer inquiries.
• Explain products, services, and company policies clearly.
• Address routine issues using established guidelines.
• Record customer interactions and resolutions accurately.
• Collaborate with team to ensure consistent service.
• Assist customers with understanding options and next steps.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Market Value Inc. in the United States is seeking a dependable Customer Service Specialist to provide personalized assistance and address inquiries through direct, face-to-face interactions.

The role focuses on understanding customer needs, explaining products and services, and guiding customers to practical resolutions while maintaining a welcoming environment. You will work with teammates to support daily operations, maintain accurate records, and help improve communication clarity.