HVAC/R Service Coordinator

Accutherm Refrigeration; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Accutherm Refrigeration in Phoenix is seeking a detail-focused Operations Coordinator to align service and construction activities. You will schedule, dispatch, and track technicians, parts, and documentation to keep projects moving smoothly.

The role emphasizes strong organizational and communication skills, independence, and teamwork. HVAC/R terminology familiarity is helpful, with a preferred associate or bachelor’s degree and proficiency in MS Office and Adobe.

Qualifications

• Must be organized, dependable and detail-oriented.
• Strong communication and the ability to work independently while supporting a team.
• Experience in service coordination, dispatching, or operations support preferred.
• Familiarity with HVAC/R or commercial refrigeration terminology is helpful but not required.
• Proficiency with Microsoft Office, Adobe, and ability to learn company software.

Responsibilities

• Coordinate and dispatch service technicians to customer locations by managing daily schedules, follow-ups, and changing priorities.
• Review service work orders and related documentation for completeness and accuracy.
• Manage parts ordering, tracking, inventory, and documentation to support service calls and project work.
• Act as a liaison between service and construction teams to improve communication and execution.
• Maintain organization across the warehouse, vehicles, office supplies, PPE, uniforms, and deliveries.

Skills

Organizational skills

Communication

Independent work

Sound judgment

Team collaboration

HVAC/R knowledge

Education

Associate's degree

Bachelor's degree

Tools

MS Office

Adobe

Job description

Accutherm Refrigeration is a commercial refrigeration company serving grocery, retail, and industrial clients with installation and service support. We are known for quality workmanship, strong teamwork, and a practical, get-it-done approach. This role is based in our Phoenix office and works closely with leadership, service technicians, and construction teams to keep operations organized and moving.

The Opportunity

This is a strong opportunity for someone who enjoys coordinating people, schedules, materials, and details in a fast-paced service and construction environment. You will play a central role in helping both the service and construction sides of the business run smoothly. For the right person, this is a chance to build broad operational experience, work directly with company leadership, and become a key contributor to the day-to-day success of the business.

What You'll Do

• Coordinate and dispatch service technicians to customer locations by managing daily schedules, follow-ups, and changing priorities.
• Review service work orders and related documentation for completeness and accuracy.
• Manage parts ordering, tracking, inventory, and documentation to support both service calls and project work.
• Act as a liaison between the service and construction teams to improve communication, handoffs, and execution.
• Maintain organization across the warehouse, service vehicles, office supplies, PPE, uniforms, and incoming deliveries.

What Success Looks Like in the first 3 to 6 months:

• Service technicians are scheduled efficiently, and customer follow-ups are handled accurately and on time.
• Construction coordination becomes more organized, with better visibility into personnel, materials, and project status.
• Work orders, parts records, and supporting documentation are consistently complete and accurate.
• Parts and deliveries are tracked reliably, reducing delays and helping crews stay productive in the field.
• Communication between service, construction, and leadership becomes more streamlined and proactive.

What we are looking for:

• Someone who is organized, dependable, and able to keep multiple moving parts on track without losing attention to detail.
• The strongest candidates will bring sound judgment, strong communication skills, and the ability to work independently while also supporting a team.
• Experience in service coordination, dispatching, construction coordination, operations support, or a related administrative role is likely to transfer well.
• Familiarity with HVAC/R or commercial refrigeration terminology is helpful but not required.
• Proficiency with Microsoft Office, Adobe, and the ability to learn company software is important.
• Minimum associate's degree, bachelor's degree is preferred.

Employment type

• Full Time on-site in North Phoenix