In-Person CSR & Dispatch Pro – Great Benefits

Dog House; Brunswick (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO

Holidays off

Birthday off

Bonus opportunities

Paid training

Company outings

On-call pay

Health Insurance

Vision and Dental insurance

401(k) match

Short-term disability

Job summary

Dog House is hiring a full-time, in-person Customer Service Representative in Brunswick, Maine. You will be cross-trained as a CSR and dispatcher, handling phone calls, scheduling, and dispatch coordination with technicians. No prior experience required, but an outgoing personality and strong customer service are essential.

Join a small office team of 4, enjoy comprehensive benefits, and be part of a family-owned service company serving residential and light commercial needs.

Qualifications

• Outgoing and engaging communication style.
• Excellent customer service and problem-solving skills.
• Able to juggle multiple tasks and stay organized.
• Familiarity with Maine locations for efficient routing.

Responsibilities

• Make sure customers are taken care of each day.
• Provide the best customer service experience to customers.
• Answer phones and return customer calls.
• Handle outbound calls and scheduling appointments.
• Assist dispatch duties with technicians and cross-train as CSR/dispatcher.
• Perform administrative tasks and maintain records.

Skills

Outgoing personality

Phone etiquette

Customer service

Organized

Attention to detail

Knowledge of Maine locations

Microsoft 365

Administrative experience

On-call rotation

Team player

Tools

Microsoft 365

Job description

Dog House is hiring a full-time, in-person Customer Service Representative in Brunswick, Maine. You will be cross-trained as a CSR and dispatcher, handling phone calls, scheduling, and dispatch coordination with technicians. No prior experience required, but an outgoing personality and strong customer service are essential.

Join a small office team of 4, enjoy comprehensive benefits, and be part of a family-owned service company serving residential and light commercial needs.