Customer Service / Dispatch

Key Heating & Cooling; Alton (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Aflac

Vision insurance

Dental insurance

401k

Job summary

Key Heating & Cooling in Alton, NH is seeking a proactive Customer Service Representative (CSR) to bridge customer support and brand engagement. You will handle inquiries and support initiatives to ensure the 5 Star Experience for every customer interaction.

The ideal candidate has 1–3 years in customer service or related roles, strong communication skills, and the ability to work across teams. This full-time position offers growth and a collaborative environment in a fast-paced office.

Qualifications

• 1–3 years of experience in customer service, marketing, or a related role.
• Excellent written and verbal communication skills.
• Ability to learn industry CRM systems and digital communication tools.
• Ability to analyze customer feedback and identify trends.
• Strong problem-solving skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong multiphone line skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
• Resolve customer concerns while maintaining high satisfaction and brand standards
• Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
• Gather and document customer feedback to inform marketing strategies and product improvements
• Assist in executing email campaigns, surveys, and customer engagement initiatives
• Maintain accurate customer records in CRM systems
• Collaborate with marketing and sales teams to align messaging and customer experience
• Identify upselling and cross-selling opportunities when appropriate

Skills

Customer service experience

Written and verbal communication

CRM systems

Multitasking

Multiphone line skills

Job description

Job Title: Customer Service Representative (CSR)

Location: Alton NH office
Employment Type: Full-Time
Department: Customer Experience / Dispatch

About the Role

We are seeking a proactive and customer-focused Customer Service Representative (CSR) with customer service / office setting experience. This role bridges customer support and brand engagement, ensuring every interaction strengthens customer relationships and supports our marketing objectives to ensure the customer is receiving the our 5 Star Experience each time.

The ideal candidate understands the importance of the customer experience principles and is able to identify customer needs, provide tailored solutions.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner
• Resolve customer concerns while maintaining high satisfaction and brand standards
• Support marketing initiatives by communicating promotions, campaigns, and product updates to customers
• Gather and document customer feedback to inform marketing strategies and product improvements
• Assist in executing email campaigns, surveys, and customer engagement initiatives
• Maintain accurate customer records in CRM systems
• Collaborate with marketing and sales teams to align messaging and customer experience
• Identify upselling and cross-selling opportunities when appropriate

Qualifications

• 1–3 years of experience in customer service, marketing, or a related role
  
• Excellent written and verbal communication skills
• Ability to learn industry CRM systems and digital communication tools
• Ability to analyze customer feedback and identify trends
• Strong problem-solving skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Strong multiphone line skills

What We Offer

• Competitive salary and benefits package - including Aflac packages, vision, dental, 401k,
• Opportunities for professional development and career growth
• Collaborative and innovative work environment
• Employee wellness programs