In-Person CSR & Dispatch Lead — Growth & Direct Owner Access

LeMaster Plumber; Ashburn (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid days off

Paid training on ServiceTitan and our‑

call process

Job summary

LeMaster Plumber is hiring a front-office role in Ashburn, VA to become the voice of the company. You will book jobs, dispatch technicians, and manage follow-ups with members and customers, all while delivering a high standard of service in a hands-on environment.

The role is in-person, full-time, weekdays, with an hourly rate of $21.00–$24.00. You will work directly with the owner and contribute to growth as the company scales its operations in Northern Virginia.

Qualifications

• 2+ years of inbound phone customer service experience.
• Ability to turn calls into booked jobs and upsell memberships.
• Clear, calm phone voice and fast, accurate typing (45 wpm).
• Stay organized with multiple channels during busy times.
• Knowledge of Northern Virginia geography for dispatching.
• Ability to work in-person at Ashburn, VA office and pass a background check.

Responsibilities

• Answer inbound calls, texts, website leads, and chats; qualify and book in ServiceTitan.
• Run dispatch board; assign/reassign by location, skill and capacity.
• Confirm next-day appointments by phone/text; inform customers of delays.
• Follow up on open estimates and move to a decision.
• Promote LeMaster Care Plan and schedule member maintenance visits.
• Process payments, send invoices, and collect balances.
• Maintain clean customer records and update statuses.
• Request Google reviews after completed jobs.
• Send daily owner report on calls, bookings, revenue, memberships.

Skills

Inbound phone CS experience

Dispatch/scheduling

Typing 45 wpm

Organized under pressure

Northern Virginia geography

In-person Ashburn office

Work authorization USA

Background check ready

Tools

ServiceTitan

Housecall Pro

Jobber

Job description

LeMaster Plumber is hiring a front-office role in Ashburn, VA to become the voice of the company. You will book jobs, dispatch technicians, and manage follow-ups with members and customers, all while delivering a high standard of service in a hands-on environment.

The role is in-person, full-time, weekdays, with an hourly rate of $21.00–$24.00. You will work directly with the owner and contribute to growth as the company scales its operations in Northern Virginia.