Commercial Lines Account Manager: Growth & Retention

First Team Professional; Madison (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Gym reimbursement

Employee referral bonus program

Paid time off

Paid holidays

Job summary

First Team Professional in Hartford, CT is seeking a Commercial Lines Account Manager to oversee a portfolio of commercial clients, ensuring coverage is correctly structured, competitively priced, and proactively serviced.

You will act as the primary contact for clients, conduct reviews, market accounts, and collaborate with producers to drive retention and growth, while maintaining accurate records and compliance.

Qualifications

• Active Property & Casualty insurance license.
• Experience in commercial property and casualty insurance account management.
• Strong knowledge of commercial lines coverages, including General Liability, Property, Auto, Workers' Compensation, Umbrella, and Cyber.
• Excellent communication, organizational, problem-solving, and multitasking skills.

Responsibilities

• Serve as the primary point of contact for commercial clients, addressing coverage questions, service requests, and policy inquiries.
• Conduct account reviews to identify coverage gaps, emerging risks, and opportunities for improvement.
• Build and maintain strong client relationships through proactive communication and responsive service.
• Prepare, process, and review new business, renewals, endorsements, certificates, and cancellations.
• Analyze client exposures and recommend appropriate coverage solutions.
• Ensure policy accuracy and compliance with agency and carrier guidelines.
• Develop renewal strategies based on client needs, market conditions, and carrier appetite.
• Market accounts, negotiate terms with carriers, and present coverage proposals to clients.
• Partner with producers to support client retention and account growth.
• Maintain accurate client records within the agency management system.
• Ensure compliance with regulatory, agency, and carrier requirements.
• Track policy activity, deadlines, and outstanding items to ensure timely completion.
• Collaborate with producers, account executives, and service teams to deliver seamless client service.
• Support client onboarding, account transitions, and agency initiatives.

Skills

Property & Casualty license

Commercial P&C account management

Commercial lines coverages (GL, P,Auto

Communication & multitasking

Job description

First Team Professional in Hartford, CT is seeking a Commercial Lines Account Manager to oversee a portfolio of commercial clients, ensuring coverage is correctly structured, competitively priced, and proactively serviced.

You will act as the primary contact for clients, conduct reviews, market accounts, and collaborate with producers to drive retention and growth, while maintaining accurate records and compliance.