In-Office Tolling Customer Service Rep (Bilingual Bonus)

Swc Group; Carrollton (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid Holidays and CPL (Comprehensive?

Medical, Dental and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

HSA (Pre-tax) Savings Account

401(k) Plan with matching contribution

Employee Referral Bonus

Paid Training Program

Job summary

SWC Group in Carrollton, TX is seeking an entry level Call Center Agent to join our in-office team. If you have face-to-face customer experience or call center exposure, you are encouraged to apply. We provide training and coaching to help you succeed.

This role handles inbound calls, processes payments, assists with Toll Tag accounts, and strives to meet production goals while delivering quality service. A High School diploma, US work authorization, and a clean background are required.

Qualifications

• High School Diploma/GED required.
• Must be 18+ and authorized to work in the United States.
• Background check and a negative drug test required.
• Strong communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production-driven environment.

Responsibilities

• Handle inbound calls for the client.
• Assist customers by taking payments and resolving issues, and manage Toll Tag accounts.
• Meet production goals while maintaining high quality of service.
• Notate actions and results accurately for each account.
• Handle PCI data confidentially and securely.
• Respond to escalated calls from customers and deputies.

Skills

Effective communication

Negotiation

Problem-solving

Education

High School Diploma/GED

Job description

SWC Group in Carrollton, TX is seeking an entry level Call Center Agent to join our in-office team. If you have face-to-face customer experience or call center exposure, you are encouraged to apply. We provide training and coaching to help you succeed.

This role handles inbound calls, processes payments, assists with Toll Tag accounts, and strives to meet production goals while delivering quality service. A High School diploma, US work authorization, and a clean background are required.