In-Office Toll Tag Customer Care Specialist

Swc Group; Carrollton (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid holidays

Comprehensive paid leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA savings account

401(k) with matching

Employee referral bonus

Paid training

Job summary

SWC Group in Carrollton, Texas is seeking an entry-level Inbound Call Center Associate. This role focuses on handling payments, managing Toll Tag accounts, and delivering excellent customer service with a strong emphasis on data security.

Base pay starts at $15/hour with a possible $1/hour bilingual differential after Spanish testing, plus performance-based incentives. Training is provided, and work requires regular shifts, including Saturdays, with full-time hours.

Qualifications

• High School Diploma or GED required.
• Effective communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production-driven environment.

Responsibilities

• Handle inbound calls for our client and assist customers with payments on outstanding invoices and Toll Tag accounts.
• Notate each account with actions taken and results.
• Respond to questions while handling PCI data securely and confidentially.
• Escalate calls as needed and manage assigned tasks efficiently.
• Schedule includes 40 hours per week with 8-hour shifts and weekend availability.
• Complete two weeks of paid training prior to full duties.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Education

High School Diploma/GED

Tools

Typing

CRM / Call Center software

Job description

SWC Group in Carrollton, Texas is seeking an entry-level Inbound Call Center Associate. This role focuses on handling payments, managing Toll Tag accounts, and delivering excellent customer service with a strong emphasis on data security.

Base pay starts at $15/hour with a possible $1/hour bilingual differential after Spanish testing, plus performance-based incentives. Training is provided, and work requires regular shifts, including Saturdays, with full-time hours.