In-Office Tech Support Rep I — Call Center (Columbia MO)

Socket Fiber; Columbia Township (MO); Presencial; USD 19 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Bonus potential

Medical benefits

401k with match

Free fiber service

Tuition reimbursement

Community involvement

Culture of integrity

Resumo da oferta

Socket Fiber is hiring a Technical Support Representative I for an in-person role in Columbia, Missouri. You will be the main contact for troubleshooting, resolving issues, and supporting new user set-ups, while helping improve our knowledge base.

The position requires strong computer skills, excellent communication, and the ability to multitask in a fast-paced call center environment. It is an in-office role with competitive pay and benefits.

Qualificações

• Proficiency with computers.
• Excellent written and verbal communication skills.
• Telephone handling skills.
• Data Entry.
• Multitasking.

Responsabilidades

• Answer technical queries from current customers.
• Receive training on new technologies or products.
• Document and update known problems and solutions, notifying Tier II when applicable.
• Interact with all Tiers, supervisors, and other departments to resolve issues.
• Act as a backup to the Customer Service inbound phone queue as needed.

Conhecimentos

Computers

Communication

Telephone handling

Data entry

Multitasking

Descrição da oferta de emprego

Socket Fiber is hiring a Technical Support Representative I for an in-person role in Columbia, Missouri. You will be the main contact for troubleshooting, resolving issues, and supporting new user set-ups, while helping improve our knowledge base.

The position requires strong computer skills, excellent communication, and the ability to multitask in a fast-paced call center environment. It is an in-office role with competitive pay and benefits.