Business Tech Support Specialist

Socket Fiber; Columbia Township (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Socket Fiber, located in Columbia Township, is looking for individuals to provide quality technical support to business customers. The role demands excellent customer service skills and a technical aptitude to troubleshoot various issues via phone and e-mail.

Candidates should be high school graduates or possess a GED, with preference for those having an Associates Degree or related experience. Join a dynamic and collaborative team at a fast-growing company with exceptional opportunities.

Qualifications

• Excellent customer service skills.
• Strong technical aptitude necessary for troubleshooting.
• Ability to work both independently and as part of a team.

Responsibilities

• Troubleshoot technical issues for business customers.
• Document customer interactions through trouble tickets.
• Follow up timely on customer requests.

Skills

Customer service skills

Technical aptitude

Multitasking

Collaborative work

Education

High school graduate or GED

Associates Degree or equivalent work experience

Job description

Socket Fiber, located in Columbia Township, is looking for individuals to provide quality technical support to business customers. The role demands excellent customer service skills and a technical aptitude to troubleshoot various issues via phone and e-mail.

Candidates should be high school graduates or possess a GED, with preference for those having an Associates Degree or related experience. Join a dynamic and collaborative team at a fast-growing company with exceptional opportunities.