Implementation Manager

Campfire; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A fast-growing technology company based in San Francisco is seeking a Customer Experience team member. The role involves leading customer software implementation, managing data migration, and providing training to ensure user proficiency. Candidates should have over 2 years in accounting or finance, strong technical skills, and excellent communication abilities. This full-time position emphasizes proactivity and adaptability in a fast-paced environment, offering the opportunity to significantly impact customer success.

Qualifications

• 2+ years of experience in accounting audit, accounting or finance with a strong preference for in-house public accounting experience.
• At least 1 year in an implementation or customer success role is a bonus.
• Intermediate-level skills in Microsoft Excel and Google Sheets.

Responsibilities

• Lead the Campfire implementation process from kickoff to go-live.
• Manage customer data migration based on requirements.
• Train users on the software and provide support.

Skills

Accounting audit experience

Finance knowledge

Technical aptitude

Microsoft Excel skills

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Accounting software

Microsoft Excel

Google Sheets

Job description

Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Implementation & Customer Success

Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers.

Our Story

Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.

Position Overview

As a full-time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire.You. You'll work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide pre-go-live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities:

• Lead the Campfire implementation process for new customers, from kickoff to full go-live.
• Manage the migration of customer data from their previous accounting software based on client requirements.
• Serve as a Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts, for the implementation period.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

Experience:

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, or customer success role.
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate-level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes:

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.