In-Office Resident Services Associate | Front Desk & Admin

tcbinc; Minneapolis (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

403(b) retirement plan with company 
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Job summary

The Community Builders is seeking an Administrative Assistant for the property site in Minneapolis, MN. The role focuses on delivering superior customer service to residents, guests, and team members, and provides administrative support to the Community/Services Maintenance Manager.

This in-office position requires strong communication, organization, and knowledge of Microsoft Office; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Customer service/administrative experience in Property/Hotel/Retail is a plus.
• Experience with Microsoft Office and Yardi is a plus.
• Bilingual English/Spanish is preferred.

Responsibilities

• Answer or return all calls promptly with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process
• Prepare recertification and lease renewals, and enter data into tracking system.

Skills

Customer service

Bilingual EN/ES

Typing 35 wpm

Office systems

Education

High school diploma or GED

Tools

Microsoft Office

Yardi

Job description

The Community Builders is seeking an Administrative Assistant for the property site in Minneapolis, MN. The role focuses on delivering superior customer service to residents, guests, and team members, and provides administrative support to the Community/Services Maintenance Manager.

This in-office position requires strong communication, organization, and knowledge of Microsoft Office; bilingual English/Spanish is a plus.