In-Office Partner Support Specialist – Richardson

Joinasher; Richardson (TX); On-site; USD 33,000 - 37,000; Full time

Job summary

ASHER Health in Richardson, TX is seeking a Partner Support Specialist to provide high-touch, in-person support to our partners. The role combines live phone coverage with ticket triage in Zendesk, ensuring a real person is reachable during business hours.

You will manage inbound inquiries, route tickets to the correct teams, and own issues from first contact through resolution. The position requires reliability, clear communication, and a willingness to cover shifts as needed.

Qualifications

• Excellent verbal communication skills and professional phone etiquette.
• Ability to triage and manage Zendesk tickets and outbound outreach.
• Strong organizational skills and reliability to maintain schedule.

Responsibilities

• Participate in scheduled Partner Support phone shifts.
• Answer questions and resolve issues during the initial call.
• Create or update Zendesk tickets for each interaction.
• Provide proactive updates and clear next steps.
• Route tickets to the correct owner or department.
• Maintain thorough documentation of interactions.
• Escalate issues when needed and ensure smooth handoffs.

Skills

Verbal communication

Phone support

Ticket management

Cross-department collaboration

Job description

ASHER Health in Richardson, TX is seeking a Partner Support Specialist to provide high-touch, in-person support to our partners. The role combines live phone coverage with ticket triage in Zendesk, ensuring a real person is reachable during business hours.

You will manage inbound inquiries, route tickets to the correct teams, and own issues from first contact through resolution. The position requires reliability, clear communication, and a willingness to cover shifts as needed.