In-Office Operations Specialist – Healthcare

Adapt-Health-LLC; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off, 6 holidays

Employee Stock Purchase Plan

Parental bonding leave

Disability insurance

Life and AD&D Insurance

FSA & HSA

Teledoc access

Job summary

AdaptHealth seeks an Operations Specialist to support patient care and operational excellence in our in-office setting. You will help drive process improvements, verify insurance data, and manage accurate documentation across EMR systems.

The role requires at least 1 year of related experience, a high school diploma (or equivalent), and strong written/verbal communication skills. Healthcare experience is a plus; we prioritize attention to detail and the ability to multi-task in a fast-paced

Qualifications

• 1 year of relatable work experience required.
• High School Diploma; Associate’s degree or equivalent preferred.
• Experience in management, administrative, clerical, insurance, billing, claims, call center or customer service.
• Experience in healthcare org, pharmacy, HME, medical supply, or Medicare-certified env is a plus.
• Excellent verbal and written communication, analytical and problem-solving skills with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient in computer skills; Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Work Experience

Microsoft Office

Healthcare software

Education

High School Diploma

Associate’s degree or equivalent

Healthcare Administration

Business Administration

Tools

Healthcare systems

Job description

AdaptHealth seeks an Operations Specialist to support patient care and operational excellence in our in-office setting. You will help drive process improvements, verify insurance data, and manage accurate documentation across EMR systems.

The role requires at least 1 year of related experience, a high school diploma (or equivalent), and strong written/verbal communication skills. Healthcare experience is a plus; we prioritize attention to detail and the ability to multi-task in a fast-paced