In-Office MSP Systems Administrator - Kaseya Pro

viLogics; Naples (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

viLogics seeks a System Administrator with MSP background to join our Naples, FL Operations Center in a strictly in-office role. The candidate will provide hands-on IT support for Windows-based systems, networks, and applications, with emphasis on proactive management and security.

Ideal candidates have 3–5 years MSP IT experience and familiarity with Kaseya or similar RMM tools. Expect daily in-person collaboration, on-site training, and a fast-paced customer-facing environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of hands-on IT experience, preferably within an MSP environment.
• Strong knowledge of Windows Server 2016 and newer.
• Experience with Active Directory, Group Policy, Office 365, and Exchange Online.
• Proficiency in IP addressing, subnetting, VLANs, and firewall configurations.
• Hands-on experience with virtualization, networking, and cybersecurity best practices.
• Preferred experience with Kaseya or other RMM tools such as NinjaOne, ConnectWise Automate, or Datto RMM.

Responsibilities

• In-office, on-site support for Windows-based systems, networking, and IT infrastructure.
• Install, configure, and maintain server, desktop, and network environments.
• Utilize RMM tools (preferably Kaseya) to monitor, manage, and resolve IT issues.
• Perform system backups, recovery operations, and general maintenance.
• Research, plan, and execute software and hardware upgrades.
• Work within a CRM ticketing system to log, resolve, and elevate technical issues.
• Install, configure, and troubleshoot network devices including firewalls, switches, routers, and access points.
• Assist with cybersecurity best practices to protect systems against threats.
• Document IT procedures, configurations, troubleshooting steps, and knowledge base articles.
• Collaborate with team members in person to develop and implement IT solutions.
• Provide on-site training to junior technicians when necessary.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Tools

Kaseya

NinjaOne

ConnectWise Automate

Datto RMM

Windows Server

Active Directory

Office 365

Exchange Online

Job description

viLogics seeks a System Administrator with MSP background to join our Naples, FL Operations Center in a strictly in-office role. The candidate will provide hands-on IT support for Windows-based systems, networks, and applications, with emphasis on proactive management and security.

Ideal candidates have 3–5 years MSP IT experience and familiarity with Kaseya or similar RMM tools. Expect daily in-person collaboration, on-site training, and a fast-paced customer-facing environment.