In office Maintenance Manager

ZipRecruiter; Hackensack (NJ); On-site; USD 70,000 - 81,000; Full time

Job summary

A leading business specializing in facility repairs is seeking a Call Center Manager in Hackensack, NJ. The ideal candidate will be a results-driven leader responsible for managing a team and ensuring efficiency in handling maintenance requests. Prior facility maintenance experience and strong leadership capabilities are essential for success in this fast-paced role.

Qualifications

• Prior experience in facility maintenance is a plus.
• Strong communication and customer service skills.

Responsibilities

• Oversee a team handling work orders from simple tasks to complex repairs.
• Implement processes to improve workflow and customer communication.
• Ensure compliance with company standards and workplace safety.

Skills

Leadership and mentoring

Organizational skills

Problem-solving skills

Customer service

Tools

Office management tools

Job description

Job DescriptionJob DescriptionSalary: 70,000 base Bonus on team productivity

Help Wanted: Manager with Facility Maintenance Experience

Are you a strong leader with experience in facility maintenance and call center management? We are a growing business specializing in facility repairs for commercial establishments, and we are seeking a serious, results-driven manager to lead our team in a fast-paced call center environment.

About the Role:

As our Call Center Manager, you will oversee a team handling hundreds of work orders, ranging from simple tasks like changing light bulbs to complex repairs such as roof leaks, window replacements, mold remediation, and structural rebuilding. You will be responsible for maintaining efficiency, ensuring top-tier customer service, and keeping projects on schedule.

Key Responsibilities:

• Lead and mentor a team of up to 10 staff members, each managing approximately 50 active work orders.
• Coordinate facility maintenance requests, working with subcontractors and vendors to ensure quality service and competitive pricing.
• Maintain operational oversight, including profit and loss (P&L) management and regular reporting to senior leadership.
• Implement processes to improve workflow, customer communication, and overall team performance.
• Ensure compliance with company standards, industry regulations, and workplace safety guidelines.

Qualifications & Skills:

• Prior experience in facility maintenance is a plus; familiarity with subcontractor management and pricing is beneficial.
• Leadership and mentoring capabilitiesability to guide, develop, and inspire a high-performing team.
• Strong organizational and problem-solving skills, with the ability to multitask in a fast-paced environment.
• Proficiency in typing, phone communication, and office management tools.
• Excellent customer service skills and a positive, professional demeanor.

Job Location & Timeline:

Our offices are conveniently located in Hackensack, NJ, near the courthouse. We aim to fill this position by mid-June.