Service & Maintenance Manager

ZipRecruiter; Hackensack (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading provider of automated parking solutions is seeking a Service & Maintenance Manager to oversee U.S. service operations. The ideal candidate will manage technician teams, develop service standards, and ensure customer satisfaction. With a focus on quality maintenance and compliance, this role offers a unique opportunity in a fast-growing, innovative company.

Benefits

Opportunities for career growth

Competitive compensation and benefits package

Qualifications

• Minimum of 5 years' experience in service or maintenance management required.
• Prior supervisory or team leadership experience preferred.
• Strong understanding of electrical and mechanical systems.

Responsibilities

• Lead and oversee all service and maintenance operations across U.S. and global sites.
• Serve as main point of contact for customer support and service contracts.
• Develop and implement team schedules and operational procedures.

Skills

Organizational skills

Communication skills

Problem-solving skills

Leadership

Education

Bachelor’s degree in Business Administration, Facility Management, Engineering or related field

Tools

Maintenance operations

Tools and equipment

Job description

Job DescriptionJob Description

Service & Maintenance Manager – U-tron Parking Systems (USA)

U-tron is looking for an experienced and dependable Service & Maintenance Manager to lead our U.S. service operations. This role involves full responsibility for overseeing service, repair, and maintenance activities for U-tron’s semi- and fully-automated parking systems deployed across the country and globally.

You will manage cross-regional technician teams, develop service standards and schedules, and ensure system performance and customer satisfaction.

If you have a strong background in service and maintenance management and a hands-on approach to leadership, this is your opportunity to join an innovative, fast-growing company.

Key Responsibilities

• Lead and oversee all service and maintenance operations across U.S. and global sites

• Serve as main point of contact for customer support, service contracts, and repair coordination

• Develop and implement team schedules, service documentation, and operational procedures

• Define and execute Standard Operating Procedures (SOPs) and service policies

• Manage departmental budget, track expenses and revenues, and meet financial KPIs

• Ensure high-quality maintenance: regular inspections, system upgrades, repairs, and installations

• Enforce compliance with company safety policies and industry standards

• Design and maintain training programs and growth paths for service technicians

• Collaborate with executive leadership and contribute to cross-departmental strategy

Qualifications

• High school diploma or equivalent required; Bachelor’s degree in Business Administration, Facility Management, Engineering or related field

• Minimum of 5 years' experience in service or maintenance management

• Prior supervisory or team leadership experience

• Strong understanding of electrical and mechanical systems

• Proficiency in maintenance operations, tools, and equipment

• Excellent organizational, communication, and problem-solving skills

• Ability to manage multiple teams and projects in a fast-paced environment

Location & Travel

• Hackensack, NJ, USA

• Willingness to travel domestically and internationally as needed

About U-tron

U-tron is a global leader in automated parking solutions. Learn more at www.utron.com

Equal Opportunity Employer Statement:
U-tron is proud to be an Equal Opportunity Employer and participates in E-Verify. We consider all qualified applicants without regard to , , , , , , veteran status, , , or any other legally protected characteristics.

Recruitment Notice:
We do not accept unsolicited resumes from recruiters or staffing agencies. Any unsolicited resumes submitted to U-tron or its employees will be considered the property of U-tron and will not be subject to payment of referral fees.

Company DescriptionUtron is a leading provider of both semi-automated and fully automated parking solutions. We offer a comprehensive range of in-house services, from R&D, engineering, and manufacturing to controls, software development, installation, integration, and ongoing service and maintenance. With over 35 years of experience and innovation, Utron is dedicated to transforming parking experiences, driving real estate improvements for developers, and enhancing the lifestyles of users through state-of-the-art technology.

Join us at Utron and take your career to the next level by contributing to groundbreaking projects in a fast-paced, rewarding environment!

•\tBe part of a leading company revolutionizing urban automated parking solutions.
•\tWork with cutting-edge technologies and highly skilled professionals.
•\tOpportunities for career growth and professional development.
•\tCompetitive compensation and benefits package.Company DescriptionUtron is a leading provider of both semi-automated and fully automated parking solutions. We offer a comprehensive range of in-house services, from R&D, engineering, and manufacturing to controls, software development, installation, integration, and ongoing service and maintenance. With over 35 years of experience and innovation, Utron is dedicated to transforming parking experiences, driving real estate improvements for developers, and enhancing the lifestyles of users through state-of-the-art technology.

Join us at Utron and take your career to the next level by contributing to groundbreaking projects in a fast-paced, rewarding environment!

•\tBe part of a leading company revolutionizing urban automated parking solutions.
•\tWork with cutting-edge technologies and highly skilled professionals.
•\tOpportunities for career growth and professional development.
•\tCompetitive compensation and benefits package.