Client Manager

OpenText; United States; Remote; USD 60,000 - 80,000; Full time

Job description

OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot formthe SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

YOUR IMPACT
A Client Manager role at OpenText is more than just a job, it’s an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to selling services and supporting license and cloud sales by providing necessary services information regarding all Professional Services offerings. The position requires the selected applicant to live in the United States.
The Client Manager is responsible for Professional Services sales, revenue generation and establishing an acceptable opportunity margin for opportunities within the US Public Sector.

WHAT THE ROLE OFFERS
• Generating revenue opportunities by developing solutions for clients using creativity and the available tools.
• Selling Professional Services to US Public Sector accounts that include state and local governments, higher education institutions, federal government agencies, and installations.
• Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
• Negotiating project deliverables/schedules / costing for services.
• Regular and timely updating of opportunity status in our CRM system (Salesforce.com)
• Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients.
• Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available.
• Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President.
• Delivering bookings results to achieve an individual assigned target.
• Managing as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders
• Dealing with Customer Sr. Management and C-Level executives

WHAT YOU NEED TO SUCCEED
• University Degree or College Diploma and/or relevant IM/IT experience (5+ years) or equivalent.
• Experience selling Professional Services
• At least 4 years of experience with IT systems.
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Knowledge of the Open Text product offerings and how to associate such to client’s business requirements
• Ability to use standard methodologies to evaluate and size an opportunity quickly. Being able to quickly assemble business requirements to OT modules and provide an estimate for budgetary purposes.
• Strong presence and confidence, exhibiting professional maturity, strong communication skills
• Solid work ethic with a willingness to ’do what it takes to meet client demands

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.