Mail Center Manager - Miami, FL

Ipostal1; Miami (FL); On-site; USD 44,000 - 56,000; Full time

Job summary

iPostal1 is seeking a Mail Center Manager for our Miami, Florida office. The role requires in-office presence, Monday to Friday, 9:00-5:00, with a two-week paid training beginning Day 1. The candidate will engage with clients by phone and in person, manage mail operations, and uphold high standards of customer service.

This position is not remote and offers in-person team collaboration. Responsibilities include processing mail, handling requests, answering inquiries, and maintaining supplies.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently with confidential mail.
• Results oriented with a strong work ethic.
• Organizational skills are a must.
• Experience in an office coordinator role with emphasis in customer service.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Handle mail per customer direction (shredding, forwarding, opening/scanning).
• Answer inbound calls and in-person inquiries promptly and professionally.
• Assist customers in person to retrieve mail and resolve inquiries.
• Maintain inventory of mail and office supplies; inform corporate office when to reorder.
• Perform other customer service duties during busy times.

Skills

Customer service

Verbal communication

Written communication

Organization

Independent work

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Miami, Florida office. There will be a two-week paid training that starts on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.