In-Office Dispatch & Admin Coordinator

Gravity Networks; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k) retirement plan

Paid holidays

PTO

Job summary

Gravity Networks, an in-house office-based role in Knoxville, TN, is seeking an Office Admin & Dispatch Coordinator to join the team Monday–Friday, 8:30 a.m.–5:30 p.m. ET. You will manage front-office duties, ticketing, scheduling, and basic finance tasks under the Director of Operations.

The position emphasizes organization, communication with customers and team members, and effective coordination of service and projects in a fast-paced MSP environment.

Qualifications

• Proven experience as an Administrative Assistant, Secretary, Office Manager, Administrative Manager, or similar role.
• Strong organizational and time-management skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and office management software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work with team members and customers at all levels.
• Ability to handle confidential information with discretion.

Responsibilities

• Service Dispatch and Scheduling Coordination: answer calls, create tickets, triage priority, assign to team.
• Coordinate warm transfers via Teams and outbound tickets to the right resources.
• Assist in scheduling onsite visits and maintain team coverage and plan changes.
• Support Director of Operations with daily rounds, planning, and client communications when plans change.
• Help Customer Success Managers schedule business review meetings.

Skills

Organizational skills

Time management

MS Office proficiency

Verbal & written communication

Interpersonal skills

Discretion with confidential info

Education

Business Administration background (beneficial)

Job description

Gravity Networks, an in-house office-based role in Knoxville, TN, is seeking an Office Admin & Dispatch Coordinator to join the team Monday–Friday, 8:30 a.m.–5:30 p.m. ET. You will manage front-office duties, ticketing, scheduling, and basic finance tasks under the Director of Operations.

The position emphasizes organization, communication with customers and team members, and effective coordination of service and projects in a fast-paced MSP environment.