In-Office Customer Support Specialist — Equity & Growth

Steadily; Overland Park (KS); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Stock options

3 weeks PTO

Medical, dental, vision insurance

Free snacks and team lunches

Job summary

A leading insurance service provider in Overland Park, KS is hiring a Customer Support Specialist to join the Client Experience team. You’ll provide accurate support to landlords, lenders, and agents while handling high volumes of communications. The ideal candidate has over a year in customer service and thrives in fast-paced environments. This full-time position includes competitive salary and benefits like medical coverage and 401(k).

Qualifications

• 1+ years in a customer-facing role with excellent communication skills.
• Quick to learn new tools and systems; comfortable navigating multiple platforms.
• Ability to troubleshoot issues independently until fully resolved.
• Thrives under pressure and can manage a large workload.

Responsibilities

• Respond to high volumes of calls and emails from insureds, lenders, and agents.
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes.
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce.
• Manage clerical and administrative tasks related to policy servicing.

Skills

Communication skills

Customer service proficiency

Problem-solving

Ability to learn new tools

Multitasking

Tools

Salesforce

Job description

A leading insurance service provider in Overland Park, KS is hiring a Customer Support Specialist to join the Client Experience team. You’ll provide accurate support to landlords, lenders, and agents while handling high volumes of communications. The ideal candidate has over a year in customer service and thrives in fast-paced environments. This full-time position includes competitive salary and benefits like medical coverage and 401(k).