Evening Inbound Support Specialist | Problem Solving & Data Entry

OLSA Resources, Inc.; Overland Park (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer support service provider in Overland Park is seeking an individual to provide in-bound telephone support in a call center. Responsibilities include addressing customer inquiries, processing complaints, and maintaining ongoing relationships with clients. Candidates should possess strong analytical and problem-solving skills, proficiency in Microsoft Office, and be able to type over 50 words per minute. This role requires attention to detail, effective communication, and the ability to navigate computer systems proficiently.

Qualifications

• Strong analytical skills and the ability to solve problems.
• Experience in maintaining detailed documentation and accurate records.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Provide in-bound telephone customer support in a call center.
• Process complaints and maintain ongoing customer relationships.
• Assist in preparing proposals for customer leads.

Skills

Analytical skills

Problem solving

Time management

Documentation skills

Microsoft Office proficiency

Typing skills (50+ WPM)

Computer navigation proficiency (85%)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Adobe

Job description

A customer support service provider in Overland Park is seeking an individual to provide in-bound telephone support in a call center. Responsibilities include addressing customer inquiries, processing complaints, and maintaining ongoing relationships with clients. Candidates should possess strong analytical and problem-solving skills, proficiency in Microsoft Office, and be able to type over 50 words per minute. This role requires attention to detail, effective communication, and the ability to navigate computer systems proficiently.