In-Office Customer Service & Operations Coordinator

Bunzlcareers; Lakeland (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Access to earned wages before payday

Pay card option

Medical, Dental & Vision Benefits

Paid Time Off

401K with company match

Benefits overview on Bunzl Careers

Job summary

Monte Package Company, a Bunzl company, is seeking a highly organized Customer Service Representative to join our Lakeland, Florida office. This full-time in-office role manages day-to-day customer service, administrative tasks, inventory, and operations support, acting as a key contact for customers and internal teams.

You will help take ownership of daily duties, support branch leadership, coordinate with warehouse and transportation, and ensure accurate records, billing, and reporting to keep

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, office administration, inside sales support, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Process customer orders accurately and efficiently.
• Respond to customer questions regarding products, pricing, inventory availability, shipments, and order status.
• Coordinate with warehouse and transportation teams to ensure timely order fulfillment.
• Resolve customer concerns and escalate issues when necessary.
• Maintain strong customer relationships through professional and responsive communication.
• Assist with inventory management activities, including monitoring stock levels and identifying replenishment needs.
• Review inventory reports and help ensure inventory accuracy.
• Coordinate inventory transfers and communicate inventory-related updates.
• Support cycle count activities and inventory reconciliation efforts.
• Generate reports and assist with operational problem-solving.
• Manage incoming calls, correspondence, and visitor interactions.
• Maintain customer records and system data accuracy.
• Create, organize, and maintain operational and administrative documentation.
• Support billing, invoicing, and related administrative processes.
• Assist with preparing reports, spreadsheets, and presentations as needed.
• Coordinate office supplies and administrative needs for the Lakeland location.
• Provide day-to-day support to branch leadership and team members.
• Assist with tracking customer requests, follow-ups, and open issues.
• Help coordinate communication between sales, customer service, warehouse, and management teams.
• Contribute to process improvement initiatives that increase efficiency and customer satisfaction.

Skills

Customer service

Communication skills

Organization

Time management

Multitasking

Education

High school diploma or equivalent

Tools

ERP

CRM system

Job description

Monte Package Company, a Bunzl company, is seeking a highly organized Customer Service Representative to join our Lakeland, Florida office. This full-time in-office role manages day-to-day customer service, administrative tasks, inventory, and operations support, acting as a key contact for customers and internal teams.

You will help take ownership of daily duties, support branch leadership, coordinate with warehouse and transportation, and ensure accurate records, billing, and reporting to keep