Customer Service Representative

Bunzl Distribution NA; Lakeland (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401K with company match

Paid Time Off

Job summary

Monte Package Company, a Bunzl company, seeks a highly organized Customer Service Representative / Administrative Assistant to join our Lakeland, FL office. This full-time role manages day-to-day customer service, administrative tasks, inventory support, and operational activities.

You will be the primary contact for customers, process orders, coordinate with warehouse and transport teams, and maintain accurate records.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service or related experience.
• Strong computer skills with Microsoft Office.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and in-person interactions.
• Process customer orders accurately and respond to questions on products, pricing, inventory, shipments, and status.
• Coordinate with warehouse/transportation teams for timely fulfillment.
• Assist with inventory management, transfers, and cycle counts.
• Maintain customer records and support billing/invoicing processes.
• Prepare reports, spreadsheets and presentations as needed.

Skills

Customer service

Organization

Communication skills

Time management

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

Microsoft Excel

CRM systems

ERP systems

Job description

Monte Package Company (a Bunzl company) is seeking a highly organized, customer-focused Customer Service Representative / Administrative Assistant to join our team in Lakeland, Florida. This is a full-time, in-office position responsible for managing day-to-day customer service, administrative, inventory, and operational support activities.

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
• Process customer orders accurately and efficiently.
• Respond to customer questions regarding products, pricing, inventory availability, shipments, and order status.
• Coordinate with warehouse and transportation teams to ensure timely order fulfillment.
• Resolve customer concerns and elevate issues when necessary.
• Maintain strong customer relationships through professional and responsive communication.

Inventory & Operational Support

• Assist with inventory management activities, including monitoring stock levels and identifying replenishment needs.
• Review inventory reports and help ensure inventory accuracy.
• Coordinate inventory transfers and communicate inventory-related updates.
• Support cycle count activities and inventory reconciliation efforts.
• Generate reports and assist with operational problem-solving.

Administrative Assistant duties

• Manage incoming calls, correspondence, and visitor interactions.
• Maintain customer records and system data accuracy.
• Create, organize, and maintain operational and administrative documentation.
• Support billing, invoicing, and related administrative processes.
• Assist with preparing reports, spreadsheets, and presentations as needed.
• Coordinate office supplies and administrative needs for the Lakeland location.

Team & Branch Support

• Provide day-to-day support to branch leadership and team members.
• Assist with tracking customer requests, follow‑ups, and open issues.
• Help coordinate communication between sales, customer service, warehouse, and management teams.
• Contribute to process improvement initiatives that increase efficiency and customer satisfaction.

Requirements

• High school diploma or equivalent.
• 2+ years of customer service, office administration, inside sales support, or related experience.
• Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• High attention to detail and accuracy.

Preferred

• Experience working in distribution, packaging, industrial products, or a related industry.
• Experience with inventory management and order processing systems.
• ERP or CRM system experience.
• Associate's or bachelor's degree.

Key Competencies

• Customer Focus
• Problem Solving
• Organization and Planning
• Attention to Detail
• Communication Skills
• Team Collaboration
• Initiative and Ownership
• Adaptability

Why Join Monte Package?

At Monte Package, you'll play a critical role in supporting customers and helping drive the success of our Lakeland operation. This position offers an opportunity to make a meaningful impact by improving day‑to‑day operations while supporting a growing team focused on delivering exceptional customer service and solutions.

Get Paid When You Need It!

• Access to a portion of your earned wages before payday
• Convenient pay card option - no bank account required
• Take control of your finances with flexible pay access

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities