Customer-Focused Office Administrator (POS/Billing)

Pine Belt CDJR MS; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Southern Tire Mart is seeking a customer service oriented professional in Lakeland, FL. You will answer incoming calls, process orders using our POS system, and assist with logistics, billing inquiries, and account questions.

The role includes administrative support and maintaining accurate records of interactions and transactions. The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and basic computer proficiency.

Qualifications

• Must be at least 18 years old.
• Must pass a pre-employment drug screen.
• High school diploma or GED required.
• Customer service, accounts payable/receivable, or logistics experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple tasks in a fast-paced environment.
• Proficient with basic computer skills; POS system experience a plus.

Responsibilities

• Answer incoming phone calls and provide excellent customer service.
• Communicate effectively with customers, coworkers, and corporate office personnel.
• Utilize the POS system to locate, enter, and process customer orders.
• Assist with logistics, billing inquiries, and account-related questions.
• Support the office team with administrative tasks as needed.
• Maintain accurate and organized records of customer interactions and transactions.
• Uphold company policies, procedures, and safety standards.

Skills

Customer service

Accounts payable/receivable

Logistics

Verbal and written communication

Multi-tasking

Computer skills

Education

High school diploma or GED

Tools

POS system

Job description

Southern Tire Mart is seeking a customer service oriented professional in Lakeland, FL. You will answer incoming calls, process orders using our POS system, and assist with logistics, billing inquiries, and account questions.

The role includes administrative support and maintaining accurate records of interactions and transactions. The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and basic computer proficiency.