In-Office Customer Care Associate I

Sunbit, Inc.; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Mission-driven culture

Competitive pay

PTO + Holidays

HSA & Pet Insurance

401(k) match

Cell phone stipend

Team planning ownership

Job summary

Sunbit, Inc. in Las Vegas, NV is seeking a Customer Care Associate for an in-office, hourly role. You will handle 70–100 inbound calls, assist customers and retail partners, and navigate payments and product inquiries with care and professionalism.

The position requires 6 months of call center or 1 year of customer service experience, strong typing, multitasking, and high attention to detail, with schedule flexibility including possible nights/weekends.

Qualifications

• 6 months experience in a Call Center OR 1 year of Customer Service Experience (B2B and B2C experience is a bonus)
• Strong typing and computer skills
• Ability to multitask
• High level of attention to detail
• Ability to handle high call volumes

Responsibilities

• Answering 70 -100 inbound calls and assist new and existing customers with their account(s)
• Troubleshoot issues with our customer and provide appropriate options for resolution
• Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with customers and retail partners as needed
• Manage escalated calls with courtesy and professionalism
• Other duties as assigned

Skills

Call center experience

Customer service

Typing

Multitasking

Attention to detail

High call volumes

Job description

Sunbit, Inc. in Las Vegas, NV is seeking a Customer Care Associate for an in-office, hourly role. You will handle 70–100 inbound calls, assist customers and retail partners, and navigate payments and product inquiries with care and professionalism.

The position requires 6 months of call center or 1 year of customer service experience, strong typing, multitasking, and high attention to detail, with schedule flexibility including possible nights/weekends.