In-Office CSR: Fast-Paced Home Services + Full Benefits

Ballard Natural Gas Service; Lynnwood (WA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Job summary

Ballard Natural Gas Services is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

This is not a basic call center role — we are looking for someone who can handle both inbound and outbound calls, build rapport quickly, overcome objections, and help drive revenue while delivering an outstanding customer experience.

Qualifications

• Previous CSR, call center, dispatch, or phone sales experience.
• Home service/trades industry experience preferred.
• Service Titan experience is a major plus.
• Strong communication and phone sales ability.
• Ability to multitask in a fast-paced environment.
• Positive attitude with strong customer service skills.
• Reliable, punctual, and team-oriented.
• Strong typing and computer skills.

Responsibilities

• Handle high-volume inbound customer calls
• Make outbound calls for follow-up, renewals, estimates, scheduling, and lead generation
• Book service calls and maximize conversion opportunities
• Deliver exceptional customer service on every interaction
• Work closely with dispatch and operations teams
• Accurately enter customer information and notes into ServiceTitan
• Help drive revenue through strong phone and sales skills
• Maintain professionalism and urgency during busy seasons

Skills

CSR experience

Phone sales

Communication

Multitasking

Typing

Customer service

Tools

ServiceTitan

Job description

Ballard Natural Gas Services is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

This is not a basic call center role — we are looking for someone who can handle both inbound and outbound calls, build rapport quickly, overcome objections, and help drive revenue while delivering an outstanding customer experience.