In-Office CSR & Dispatcher with Growth & Benefits

Aire Serv Heating and Air Conditioning®; Lombard (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly performance bonuses

SPIFFs earning opportunities

Paid holidays

Health Insurance after 3 months

401K with company matching after 1 yr

PTO accrues immediately

Company cell phone

Training opportunities for software/s,

Job summary

Aire Serv Heating and Air Conditioning® in Lombard, IL is seeking a Customer Service Representative & Dispatcher to be the first point of contact for homeowners and business owners. You will handle service requests, scheduling, and job bookings within the Service Titan CRM environment.

You will join a small team building the Lombard franchise location, with energy, ideas, and independent work ethic to help stay organized while growing the business.

Qualifications

• Minimum of 3 years of administrative experience in home services or similar field.
• Experience with Service Titan CRM or similar CRM software is required.
• Administrative experience in HVAC is preferred.
• Strong computer knowledge including Microsoft O365.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Team player who can work independently when needed.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Schedule appointments and assign daily work to team members.
• Perform marketing and sales functions to upsell and grow business.
• Complete work orders and respond to customer requests for information.
• Maintain office operations and review purchase orders.
• Additional duties may include cross-training in related positions.

Skills

Admin experience

CRM software

MS Office

Communication

Detail oriented

Team player

Tools

Service Titan CRM

Microsoft 365

Job description

Aire Serv Heating and Air Conditioning® in Lombard, IL is seeking a Customer Service Representative & Dispatcher to be the first point of contact for homeowners and business owners. You will handle service requests, scheduling, and job bookings within the Service Titan CRM environment.

You will join a small team building the Lombard franchise location, with energy, ideas, and independent work ethic to help stay organized while growing the business.