In-Office CSR — Customer Service Pro with Growth Path

Williams Plumbing; Tulsa, Northern (OK, KY); Hybrid; USD 48,712,000 - 54,222,000; Full time

Job summary

Williams Plumbing & Drain Service in Tulsa, OK is seeking a Customer Service Representative to join our in‑office team. You will be the first point of contact, handling calls and scheduling service appointments with empathy and efficiency.

We value professionalism, reliability, and a willingness to grow within a stable, family‑owned business. The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment.

Qualifications

• Previous customer service or call-center experience is strongly preferred, but we will train the right candidate who demonstrates professionalism, work ethic, and a desire to grow.

Responsibilities

• Handle inbound customer calls with confidence, empathy, and efficiency
• Convert calls into booked service appointments
• Make outbound calls to support scheduling and customer follow-up
• Use proven call scripts while maintaining a natural, authentic conversation
• Accurately document customer information in our system
• Communicate clearly with dispatch and leadership throughout the day
• Participate in coaching, training, and continuous improvement
• Support team initiatives and customer satisfaction efforts

Skills

Communication skills

Customer service

Adaptability

Multitasking

Job description

Williams Plumbing & Drain Service in Tulsa, OK is seeking a Customer Service Representative to join our in‑office team. You will be the first point of contact, handling calls and scheduling service appointments with empathy and efficiency.

We value professionalism, reliability, and a willingness to grow within a stable, family‑owned business. The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment.