Plumbing CSR — Scheduling & Growth Path

sandjplumbing; Arlington Heights (IL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance – 8

401(k) with 5% company match

Paid Time Off

Paid Training – Nexstar, ServiceTitan,

Clear career growth opportunities

Supportive, team-first culture with a—

Job summary

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to turn inquiries into scheduled plumbing service appointments and deliver top-tier customer experiences from the first call.

You’ll use scripts with a personable tone, enter data accurately, and collaborate with dispatch to maximize bookings while building trust with customers in a fast-paced, team-driven environment.

Qualifications

• 3+ years of customer service experience.
• Experience handling multi-line phone systems.
• Strong computer skills (CRM systems, typing, data entry).
• Excellent communication and listening skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to build trust and connect with customers quickly.
• Positive, driven attitude in a fast-paced, goal-oriented environment.
• Team player with a competitive edge and desire to succeed.
• Flexibility and adaptability.
• Military experience welcomed and valued.

Responsibilities

• Answer inbound calls and schedule plumbing service appointments.
• Use proven call scripts while maintaining a natural, personable tone.
• Build rapport with customers and create a positive first impression.
• Accurately enter and update customer information in our system.
• Communicate effectively with dispatch and internal teams.
• Handle customer concerns with professionalism and empathy.
• Support outbound calling efforts to follow up and maximize booking opportunities.
• Participate in ongoing training and coaching to improve performance.

Skills

Customer service

Communication

Organizational skills

Tools

CRM systems

Typing

Data entry

Job description

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to turn inquiries into scheduled plumbing service appointments and deliver top-tier customer experiences from the first call.

You’ll use scripts with a personable tone, enter data accurately, and collaborate with dispatch to maximize bookings while building trust with customers in a fast-paced, team-driven environment.