Plumbing CSR — Scheduling & Growth Path

sandjplumbing

Arlington Heights (IL)

On-site

USD 28,000 - 48,000

Full time

8 days ago
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Benefits offered by this job

Medical, Dental & Vision Insurance – 8
401(k) with 5% company match
Paid Time Off
Paid Training – Nexstar, ServiceTitan,
Clear career growth opportunities
Supportive, team-first culture with a—

Job summary

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to turn inquiries into scheduled plumbing service appointments and deliver top-tier customer experiences from the first call.

You’ll use scripts with a personable tone, enter data accurately, and collaborate with dispatch to maximize bookings while building trust with customers in a fast-paced, team-driven environment.

Qualifications

  • 3+ years of customer service experience.
  • Experience handling multi-line phone systems.
  • Strong computer skills (CRM systems, typing, data entry).
  • Excellent communication and listening skills.
  • Highly organized with strong attention to detail and follow-through.
  • Ability to build trust and connect with customers quickly.
  • Positive, driven attitude in a fast-paced, goal-oriented environment.
  • Team player with a competitive edge and desire to succeed.
  • Flexibility and adaptability.
  • Military experience welcomed and valued.

Responsibilities

  • Answer inbound calls and schedule plumbing service appointments.
  • Use proven call scripts while maintaining a natural, personable tone.
  • Build rapport with customers and create a positive first impression.
  • Accurately enter and update customer information in our system.
  • Communicate effectively with dispatch and internal teams.
  • Handle customer concerns with professionalism and empathy.
  • Support outbound calling efforts to follow up and maximize booking opportunities.
  • Participate in ongoing training and coaching to improve performance.

Skills

Customer service
Communication
Organizational skills

Tools

CRM systems
Typing
Data entry

Job description

S&J Plumbing in Arlington Heights, IL is seeking a Customer Service Representative to turn inquiries into scheduled plumbing service appointments and deliver top-tier customer experiences from the first call.

You’ll use scripts with a personable tone, enter data accurately, and collaborate with dispatch to maximize bookings while building trust with customers in a fast-paced, team-driven environment.

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