Customer Service Pro — In-Office with Growth Path

Williamsplumbing; Tulsa (OK); On-site; USD 19,000 - 27,000; Full time

Job summary

Williams Plumbing & Drain Service in Tulsa, OK is hiring a Customer Service Representative for a full-time, in-office role. Starting pay is $16.50 per hour with performance-based growth. You will be the first point of contact for customers, handling calls, booking appointments, and coordinating with dispatch.

The role requires professionalism, adaptability, and a customer-focused mindset to support a growing team and ensure excellent service delivery.

Qualifications

• Previous customer service or call center experience is strongly preferred, but training will be provided for the right candidate.
• Must communicate clearly and professionally.
• Ability to stay organized and adapt in a fast-paced environment.

Responsibilities

• Handle inbound customer calls with empathy and efficiency.
• Convert calls into booked service appointments.
• Make outbound calls to support scheduling and follow-up.
• Accurately document customer information in the system.
• Communicate with dispatch and leadership throughout the day.
• Participate in coaching, training, and continuous improvement.
• Support team initiatives and customer satisfaction efforts.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Williams Plumbing & Drain Service in Tulsa, OK is hiring a Customer Service Representative for a full-time, in-office role. Starting pay is $16.50 per hour with performance-based growth. You will be the first point of contact for customers, handling calls, booking appointments, and coordinating with dispatch.

The role requires professionalism, adaptability, and a customer-focused mindset to support a growing team and ensure excellent service delivery.