Customer Service Representative

Williams Plumbing; Tulsa, Northern (OK, KY); Hybrid; USD 48,712,000 - 54,222,000; Full time

Job summary

Williams Plumbing & Drain Service in Tulsa, OK is seeking a Customer Service Representative to join our in‑office team. You will be the first point of contact, handling calls and scheduling service appointments with empathy and efficiency.

We value professionalism, reliability, and a willingness to grow within a stable, family‑owned business. The role emphasizes clear communication, problem solving, and teamwork in a fast-paced environment.

Qualifications

• Previous customer service or call-center experience is strongly preferred, but we will train the right candidate who demonstrates professionalism, work ethic, and a desire to grow.

Responsibilities

• Handle inbound customer calls with confidence, empathy, and efficiency
• Convert calls into booked service appointments
• Make outbound calls to support scheduling and customer follow-up
• Use proven call scripts while maintaining a natural, authentic conversation
• Accurately document customer information in our system
• Communicate clearly with dispatch and leadership throughout the day
• Participate in coaching, training, and continuous improvement
• Support team initiatives and customer satisfaction efforts

Skills

Communication skills

Customer service

Adaptability

Multitasking

Job description

Customer Service Representative - Full Time

Williams Plumbing & Drain

Customer Service Representative -Full Time

10321 E 47th Pl Tulsa, OK 74146

Customer Service Representative (CSR)

Williams Plumbing & Drain Service – Tulsa, OK

Starting Pay: $17.00/hour (with performance-based growth)

Full-Time | In-Office

This Role Is Not for Everyone — And That’s by Design

We’re not looking for someone who just wants to answer phones.

We’re looking for a professional, adaptable Customer Service Representative who takes pride in their work, thrives in a fast-paced environment, and wants to build a long-term career with a growing company.

Williams Plumbing & Drain Service has built its reputation by hiring people who care deeply about customers, teammates, and doing things the right way. If you’re looking for stability, growth, and a place where your performance truly matters, keep reading.

About Williams Plumbing & Drain Service

We’ve proudly served the Tulsa area as a family owned business and continue to grow year after year. Our success comes from investing in our people, providing ongoing training, and promoting from within.

Why This Position Is Important

As a CSR, you are the first and most important point of contact for our customers. The way you communicate, problem-solve, and schedule service directly impacts customer satisfaction, technician success, and company results.

This role requires focus, adaptability, emotional intelligence, and professionalism.

What You’ll Be Responsible For

• Handling inbound customer calls with confidence, empathy, and efficiency
• Converting calls into booked service appointments
• Making outbound calls to support scheduling and customer follow-up
• Using proven call scripts while maintaining a natural, authentic conversation
• Accurately documenting customer information in our system
• Communicating clearly with dispatch and leadership throughout the day
• Participating in coaching, training, and continuous improvement
• Supporting team initiatives and customer satisfaction efforts

This Role Is a Great Fit If You:

• Adapt quickly and stay calm under pressure
• Communicate clearly and professionally
• Take ownership of your responsibilities and follow through
• Enjoy learning, improving, and being coached
• Can multitask and stay organized in a busy environment
• Are reliable, punctual, and accountable

Previous customer service or call-center experience is strongly preferred, but we will train the right candidate who demonstrates professionalism, work ethic, and a desire to grow.

What High Performance Looks Like

• Customers feel confident and cared for after every call
• Schedules are full, accurate, and well-managed
• Communication with dispatch and teammates is proactive
• You consistently look for ways to improve your skills and results

Compensation & Growth

• Starting pay: $17.00 per hour
• Performance-based raises and advancement opportunities
• Training and ongoing professional development
• Full-time, stable, in-office position

Our Culture

We value:

• Accountability over excuses
• Growth over comfort

We work hard, support one another, and take pride in what we do. This is a professional environment for people who want to build something meaningful.

Williams Plumbing & Drain Service is an Equal Opportunity Employer.

Equal Opportunity Employer, including disabled and veterans.