In-Office Credit Resolution Specialist I

Medical College of Wisconsin; Wauwatosa (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Coverage

Vision & Dental

403B Retirement Package

Vacation & Holidays

Tuition Reimbursement

Paid Parental Leave

EFAP

Pet Insurance

Onsite Fitness Facility

Job summary

Medical College of Wisconsin is seeking personnel to perform basic in-office tasks in the Account Credit Resolution department, utilizing PB Epic billing system. This role requires 100% in-office presence on-site at MCW.

Responsibilities include mail distribution, processing returned checks, organizing weekly refund card shipments, and processing CMS overpayment acknowledgments, with opportunities to work special projects as assigned.

Qualifications

• Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and patience skills.
• Minimum education is a high school diploma with 2 years general office experience.

Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Skills

Quality control

Customer service standards

Information management

Procedural process

Recordkeeping

Education

High school diploma

Job description

Medical College of Wisconsin is seeking personnel to perform basic in-office tasks in the Account Credit Resolution department, utilizing PB Epic billing system. This role requires 100% in-office presence on-site at MCW.

Responsibilities include mail distribution, processing returned checks, organizing weekly refund card shipments, and processing CMS overpayment acknowledgments, with opportunities to work special projects as assigned.